Shipping Policy
DOMESTIC SHIPPING OVERVIEW
YardMade LLC proudly ships to all addresses across the United States, including Puerto Rico. We do not offer international shipping outside of the United States at this time.
YardMade LLC proudly ships to all addresses across the United States, including Puerto Rico. We do not offer international shipping outside of the United States at this time.
PROCESSING & PRODUCTION TIMES
- Standard In-Stock Items: Orders for standard items are processed and prepared for shipment within 2 to 3 business days.
- Artisan & Made-to-Order Collections: Because our premium dessert, latte, and complex artisan lines are handcrafted and poured in small batches, please allow up to 5 business days for production before shipping notification.
-
Note: Processing and shipping times may be extended during peak holiday seasons or immediately following high-volume vendor market events.
CARRIERS & DELIVERY RATES
We utilize trusted domestic carriers (including USPS and UPS) to ensure your fragile glassware is handled safely. Shipping rates are calculated dynamically at checkout based on the total weight of your package and your delivery zone. Estimated delivery transit windows will be displayed at checkout depending on the tier selected (Standard, Ground, or Expedited).
We utilize trusted domestic carriers (including USPS and UPS) to ensure your fragile glassware is handled safely. Shipping rates are calculated dynamically at checkout based on the total weight of your package and your delivery zone. Estimated delivery transit windows will be displayed at checkout depending on the tier selected (Standard, Ground, or Expedited).
TRACKING YOUR SHIPMENT
Once your shipping label is generated, an automated email containing your tracking link will be sent to the address provided at checkout. Please allow up to 24 hours for the carrier to scan the package and update the tracking status on their portal.
Once your shipping label is generated, an automated email containing your tracking link will be sent to the address provided at checkout. Please allow up to 24 hours for the carrier to scan the package and update the tracking status on their portal.
LOST, STOLEN, OR MISDELIVERED PACKAGES
YardMade LLC is not liable for packages that are marked as successfully delivered by the carrier but are missing from your property, or for orders shipped to an incorrectly entered address.
YardMade LLC is not liable for packages that are marked as successfully delivered by the carrier but are missing from your property, or for orders shipped to an incorrectly entered address.
- Please double-check your shipping address for accuracy during checkout.
- If your package is lost in transit (never marked as delivered), please contact us at YardMadeCo@gmail.com so we can initiate a carrier trace investigation on your behalf.
TRANSIT DAMAGE CLAIMS
We pack our delicate glass vessels securely using protective materials. However, if your glassware arrives shattered or damaged due to carrier mishandling:
We pack our delicate glass vessels securely using protective materials. However, if your glassware arrives shattered or damaged due to carrier mishandling:
- Email YardMadeCo@gmail.com within 48 hours of carrier delivery status.
- You must attach clear photographs showing both the damaged shipping box exterior and the broken contents inside.
- Once verified, we will process a replacement or issue store credit through the carrier's transit insurance coverage.